I would like my carpet fastened this carpet looks aged and wrinkled. I also should obtain the same customer support that I obtained when “Empire today†product sales representative initially arrived to my property to receive my business.
It's close to 6:30pm EST and also have not obtained a contact back. It is apparent that your neighborhood staff doesn’t hold the exact same degree of urgency, and value purchaser loyalty as I think your corporate Workplace does.
I'd personally certainly like to talk with those that review the installation course of action in Northern California to debate our scenario in depth while in the hope of acquiring it fixed.
Absolutely nothing fixed just explained to in essemce “an individual must be there just before six pm –after waiting around all day long.
Be sure to enable me to solve this challenge immediately, I've now squandered a yr of my lifestyle on cell phone phone calls and visits and I just want to shut this chapter!
Clearly sounded suspicious to me so I known as customer care to inform them and Joel, who I spoke with was entirely unhelpful. He educated me which they had no communication regarding a modify in installation date through the installer (duh, that’s why I had been calling). Once i informed him this was two installs on 2 various times that were each tousled and unsuccessful, all I received was an apology. There was no initiative to generate anything proper and when I asked to get some sort of discount I used to be informed that he couldn’t try this. Many thanks Empire….
I used to be extremely sad as your customer care wasn't professional when I identified as to complain. I spoke with a person (Adan) who told me he was passing my pics to his supervisor and today he (Adam) returns my follow up phone and tells me He's a supervisor and it isn’t empires duty for your damage to the partitions per deal. I am intending to consider empire to smaller statements court as I was reasonable by contacting and letting you understand how I in content we were And that i be expecting a phone again from corporate headquarters within 24 hours as I am also stopping my payment until eventually a resolution is reached. This isn't a professional method to do organization And that i will never advise empire to anyone from the around foreseeable future.
Entirely unacceptable. Empire should do an even better job ensuring that their subcontractors are great and acquire The work accomplished to the working day it's promised.
September 9, 2018 at 11:22 pm On September eight, 2018 Worker Jose Hernandez arrived to my home to complete hardwood ground lnstallation on my stairs and l’m extremely upset Along with the function that has been carried out. The employee Slice the hardwood floor content improperly and you may see Area between hardwood floor material on the ways. The worker has nails and holes while read more in the hardwood floor substance on 13 measures. When l asked Jose Hernandez concerning this and why l can see nails popping out from the hardwood ground product he mentioned This is actually the way it’s suppose to become and he’s carried out all he can perform. I’m definitely upset since l truly feel he is insulting my intelligence by telling me this since He's suppose to get a certified contractor who specializes in carrying out this work and to tell me That is how it ought to be is unfortunate.
We’re sorry to hear that the ground is wanting repair, and we’d love to further more guide you. Please electronic mail your issues as well as you buy info to customersupport@ here empire-today.com. We sit up for hearing from you.
August fifteen, 2018 at twelve:09 pm Very good early morning. I'm crafting to complain about a botch tile career which i had finished on my two bogs in April 2018. The work took approximately 3 days, the contractor took every one of the product that I believed I procured and my commode was changed improperly. To help make matters even worse I found in June 2018 that my grout was cracking in my bedroom bath– believed not an excessive amount about it until eventually July 2018 After i observed big piece of gout was cracked in my principal toilet and the other lavatory, as well as the ground was unleveled. It took me three weeks to get a vendor out ( right after various attempts only to become informed he was on vacation). When he arrived he reported that the ground was unleveled Which numerous from the tiles would wish being taken out and replaced in an effort to take care of.
Finally we related, I timetable the complete replacement for November six, 2017. I asked for a special installer not Miguel. Kim ordered the initial amount/footage of flooring and subfloor products to get despatched Using the installers.
10a.) The good news is I function from your home if not I’d have had to obtain take a 7 days off for this really little job.
I'm staying instructed to attend right until tuesday for installation. There's no way I am intending to wait until eventually Tuesday. I demand a connect with back out of your Co-oporate or I won't hesistate to reach out to Keith Weinberger and I'll blow you guys up on all social medial platforms.